Services
Inventory Management
- Real Time updates enabling an audit ready environment.
- Auto-discover of major IT Inventory.
- Single repository to track all network assets.
- Effective evaluation of Assets.
- Track asset relationships.
- Enhance governance by scheduling periodic discoveries.
- Capture and update accurate asset information in real time.
- Make refresh and upgrade decisions based on availability or capacity.
- Reduce manual effort and ensure accurate information with inventory lifecycle management.
Change Management
- Track changes throughout product lifecycle.
- Mandatory checking of changes at each step.
- Optimize approval process.
- Improve stakeholders confidence and assurance levels.
- Minimize service risks using smart steps .
- Improve repetitive processes using automated scripts.
- Effective roll back process in event of upgrade issues.
Configuration Management..
Lifecycle retention of device configuration changes from install.
Rapidly identify and understand issues resulting from configuration changes.
Daily notifications for device configurations across the estate.
Enable strict implementation of change control process.
Fully integrated with change and problem management.
IP Address Management
Periodically scans network and provides the IP availability.
Quickly check whether a particular IP is reserved or available
Accepts multiple subnet inputs, which scans entire network.
Integrates with request management
License / Certificate Management
Manage certificate expiry and create renewal alerts to respective owners.
Track and manage Licenses which have expiry date and various ownerships
Generates alert email / SMS messages to respective owners.
Project Management
- Plan upgrade projects using system tools based on accurate data.
- Reduce unwanted costs by quickly stopping underperforming projects.
- Improved stakeholder communication and work environment for project team members.
- Capture lessons-learned to improve future project deployment.
- Deliver first time quality outcomes through effective planning.
- Help to complete projects on time and in budget.
- Proactively avoid project, organizational and operational risks
Event Management
- Network device syslog, Netflow, S-flow and other similar logs analytics
- Email/SMS Notification for network devices availability and KPI threshold
- Trend analysis on existing usage.
- Real-time GPS tracking with phone location history and current location
Request Management
- Meet user expectations—keep stakeholders informed with status updates and notifications.
- Give users around-the-clock answers via keyword search.
- Create transparency and expedite mean time to resolution (MTTR) with automatic notifications.
- Lower support costs and improved customer satisfaction.
- Improves teams focus using system reported SLAs and KPIs.
Knowledge Management
De-risk knowledge loss due to people attrition.
Improve consistency of operations, decisions, and outcomes.
Improve consistency of operations, decisions, and outcomes.
Better use of SMEs utilising valuable skills and knowledge.
Improve operational efficiency by removing duplication of effort.
Improve decision making with reliable and available information.
Problem Management
- Responsible for managing the lifecycle of IT problems.
- Prevent repeat incidents.
- Minimise unavoidable incidents impacting business operations.
- Maintain problem information.
- Reduce incidents count and associated impact.
Robotic Process Automation Enabled
- Incident handing time improved by reducing double keying.
- Auto validation of inventory across various tool sets.
- Priories the processing based on incident severity.
- Accurate management reporting of SLAs and KPIs.
- Allow engineers to focus on problem and incident management
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